FAQs

What are the features of the EONEPAY VirtualCard?

The EONEPAY VirtualCard offers high level of transaction security. It has a chip embedded on the card which contains the information required for payment processing. A number of countries are migrating to this technology.

What are the benefits of the EONEPAY VirtualCard?

The EONEPAY VirtualCard provides an enhanced level of protection against fraud. The data stored in the chip cannot be accessed by unauthorised persons, thus making it virtually impossible to copy or tamper with the data. The chip card also uses encryption algorithm for authorisation, thereby making it difficult to counterfeit.

How does the EONEPAY VirtualCard?

The EONEPAY VirtualCard works very much the same way as a magnetic strip card. They are used on the same terminal where magnetic strip card are used. All terminals in India are equipped to process these cards. These cards are internationally valid and have world acceptance in most of the countries. In case a terminal is not equipped to process this card, as a backup, card data is also stored on the magnetic stripe of the chip card to ensure acceptance at most card accepting terminals.

Where all can I use my EONEPAY VirtualCard?

The card can be used at all merchants who already accept card payments. Like most payment cards, this card can be used on EDC terminals as well as for online purchases.

How do I use my EONEPAY VirtualCard?

Here is how a transaction will happen on EONEPAY VirtualCard. The steps involved would be:

• Present the card to the merchant for payment. The merchant dips the card into the card reader on the EDC machine. The merchant enters the amount to be charged and sends a request to the issuing bank through EDC terminal
• Upon successful authorisation from the issuing bank a charge slip would be generated * On certain terminals you may be required to enter 4-digit PIN which is also your ATM PIN provided to you by the issuing bank. In case the terminal does not require the PIN to be entered by you, you would be asked to sign the copy of charge slip which will be retained by the merchant.
Will I be able to use the card to withdraw cash at ATMs?
Yes, the card can be used to withdraw cash at all ATMs Currently only magnetic stripes will be used for transactions and there is no change in the process of cash withdrawal at ATMs. Important Security tips.
• Do not disclose your 4-digit ATM PIN. Do not write it on the card or anywhere else. Simply memorise it.
• Sign on the signature panel' at the back of the card as soon as you receive the card. This will protect your card unauthorised usage. If you happen to lose your card, report the loss by calling our Customer Care immediately.
• Do not wait to send an e-mail from any or a letter.